Open 27/10/2014 09:00-20:00
We hope you will find all the information you need on our website to help you book and plan your holiday but sometimes you can’t beat a conversation with a real person.
Our experienced team is happy to help with your queries before, during and after your holiday, over the phone, on the campsite or by email. You will always be charged at a local rate when you call us.
You might also find the answer you’re looking for at our Frequently Asked Questions page.
Monday: 09:00-20:00Tuesday: 09:00-20:00Wednesday: 09:00-20:00Thursday: 09:00-20:00Friday: 09:00-20:00Saturday: 09:00-17:00Sunday: 10:00-16:00
If you are looking for advice on which campsite to choose or how to get there, please call our customer care and sales teams who are on hand seven days a week to pick up your calls or emails.
• 0345 268 0853• email@example.com
If you have a query relating to an existing booking, we suggest you always quote your booking reference to help us answer your query as quickly as possible.
We aim to answer any questions received Monday to Thursday within one working day, and will try to respond within two workings days if you get in touch between Friday and Sunday.
• 0345 268 0853• firstname.lastname@example.org• Insurance queries: email@example.com
Our friendly campsite couriers are highly trained to attend to your needs during your Canvas holiday – whether you’re looking for information on the local area or you need to report a problem with your accommodation.
Pop in to the Canvas Holidays reception on the campsite to speak to your courier or to take a note of their mobile number if they’re busy elsewhere. The area manager’s phone number is also displayed here, if you need to speak to them.
We hope you have an excellent holiday but if you’re not happy with something during your stay, we suggest you take the following steps:
Canvas HolidaysEast Port HouseDunfermlineUKKY12 7JG01383 629 000 (adding 00 44 if calling from outside the UK)firstname.lastname@example.org
If you spot something we can improve or if you want to share your experience with prospective customers you can use our online customer review service.
When you return, we’ll send you an email asking you to review your holiday. This information is then published on our website to help other customers decide which campsite is right for them. We publish good or bad reviews!
You can also find us on all the usual social media channels.• facebook/canvasholidays• twitter.com/Canvasholidays• youtube.com/canvasholidays• plus.google.com/+canvasholidays/posts• pinterest.com/canvasholidays