Booking your holiday is simplicity itself - we can either do everything for you over the phone or alternatively, you can now search for availability and book with our online booking system.

If you choose to book by phone, our reservations team know the campsites well and they can usually advise you from first-hand experience, but where they can't they can check our extensive database, or put you through to a colleague who knows the site.

Having selected a site they can book a ferry there and then over the phone and will give you a detailed costing. If you have a debit or credit card you can then book over the phone, or we will provisionally reserve your accommodation (for 48 hours) - pending receipt of your cheque.

Confirmation

You will receive a Confirmation Invoice from us within the week, subject to us receiving appropriate deposit. If we are booking hotels or Motorail it will take a little longer. In that case, you will receive written confirmation of the campsite booking and ferry bookings, followed later by a Confirmation Invoice.

Deposit

To confirm your holiday booking, we require a deposit as per current advertised rate, plus any additional deposit required for ferry or motorail (if you require motorail, or are sailing direct to France with Irish Ferries or Britany Irish Ferries, an additional £100/€150 deposit is payable). Some airlines require full payment for flights at the time of booking. This payment is non refundable.

Balance Payment

Payment of the balance of your holiday is due 10 weeks before departure. Please let us have your cheque, debit or credit card details before the due date.

Cheque Payments

If paying by cheque, please write your booking reference number on the back and post to Canvas Holidays, Accounts Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.

Credit Card Payments

If you pay by credit card, the Company will make a charge of up to 2% for each payment made this way to recover the credit card company’s charges to the Company.

Tickets

Your Canvas travel pack – map of Europe, guides, tickets, along with the children’s fun packs are despatched approximately 3 weeks prior to departure – in plenty of time for you to plan your holiday route and the en route sightseeing that is all part of the fun of a Canvas holiday.

• Party details - the full name of each party member and the date of birth of all children 18 or under.
• Group bookings - please note that we cannot accept bookings from single sex groups or groups of young people under 25.
• Maximum party sizes - Maximum party sizes – please note maximum party sizes are normally: Maxi Tent – six persons; Festival/Festival Midi (Classic)/Choice – six persons; Jubilee 29 Midi (Comfort Plus) Jubilee Duo (Select 2 bed)/Deluxe Lodge – seven persons; Century (select 3 bed)/Millenium (Select Plus 3 bed)/Millenium Deluxe (Deluxe – eight persons. A few campsite owners restrict the number of people staying in a mobile home to six – view a list of campsites with party size restrictions.
• Address – we need your full postal address or, if you have it to hand, your Canvas client number.
• Campsites/overnight stops – your chosen campsites (including overnight stops) in sequential order please.
• Overnight hotels – the town where you wish to stay, the area code and the name of the hotel group.
• Bookable extras - let us know if you want to book linen and towel hire, beach towel hire, cots and highchairs or a children's play tent.
• Vehicle details – we need to know the height of your vehicle (if over 1.5m) and if you are taking bicycles, a roof box or trailer. NB – space for over-height vehicles is limited – if you are travelling in an over-height vehicle or are planning on taking bicycles/a roof box/trailer, please tell us so that we can reserve the appropriate height space for you.
• Channel crossing – we need to know your crossing times and cabin requirements.
• Insurance – we require all our holiday makers to be insured and offer competitively priced family insurance packages.
• Own arrangements – please advise us when you book, of any nights for which you are making your own arrangements -staying with friends maybe?
• Fly-Drive - please advise us of your preferred departure and arrival airports, plus preferred model of car.
• Disabled Travellers access - please ask our Reservations Team about campsite accessibility.

If you have any queries, or we can be of any help, please call us any time and we will be happy to help.