FAQs - Campsite facilities

Some sites have silence rules from late evening until early morning. We ask all our customers to observe these rules. Enforcement varies from site to site. In high season noise can be more noticeable as sites are busier and there may be entertainment late into the evening.

In France, in particular, a lot of campsites enforce a ‘swimming trunks only’ rule for men. It is clearly marked on the campsite page if this is a requirement. This is due to French Health regulations. This article may help debunk the myths and answer any other questions you may have. Sites that are ‘swimming trunks’ only usually sell trunks in an onsite shop.

Some sites (mostly Italian) require the use of swimming caps. Please see individual campsite information for details.

Some sites charge a refundable deposit for a barrier card and/or bands to access the swimming pool. Many of our campsites will charge a cleaning deposit on arrival. These deposits vary in cost depending upon the site and accommodation you are staying in, and would be refunded to you if the accommodation is left in the same way you arrived. This deposit is generally to be paid on campsites without a Canvas representative. Please visit the individual campsite page for more information.

We ask you to take all reasonable precautions to safeguard yourself and your party. In particular, please familiarise yourself with fire precautions, cooking appliances and pool areas.

Campsite pools are not required to have lifeguards so a responsible adult must oversee children whenever they are in or near the pool.

Each campsite will have a different range of entertainment activities available. Please visit the individual campsite page for further detail.

We quote the official rating where there is one. The French star rating system reflects the standard of toilets, lighting etc but not the number or quality of bars, restaurants, and pools. Where there is no official rating we show the stars we think the site would get under the French system.

• Small – fewer than 250 pitches
• Medium – up to 500 pitches
• Large – up to 1000 pitches
• Very large – over 1000 pitches
  

On-site pools are free to Canvas customers (unless stated otherwise) as are many other activities. There is normally a charge for tennis, mini golf, horse riding and cycle hire. Each campsite page will show for guidance purposes only, if services provided are included or will incur an additional cost.

Children’s Clubs run on a first-come, first-served basis, so it’s not possible to register your child before arriving at the site.

For safety reasons we limit sessions to 12 children for each children’s courier and when demand is high we operate a pre-booking system - usually a sign-up form at Canvas Holidays reception.

The children’s club is not a childcare facility. Parents must drop off/pick up their children from the Club meeting point and be available on site while their children are attending.

Not all of our sites offer FamilyExtra but many have a site-run children’s club. These clubs are usually for ages between 4-11 years and most are English-speaking. More details of activities will be available when you arrive at the site.