Coronavirus (COVID-19) Guidance

Update Monday 3rd August 

We are closely monitoring developments of the Coronavirus pandemic to ensure the safety of our customers, including the latest updates to travel in Spain.

The Foreign & Commonwealth Office (FCO)  recently announced positive developments regarding travel which included lifting the 'all but essential foreign travel' warning making a list of countries exempt from quarantine with reciprocal agreements in place so travellers won't have to self-isolate upon return from their holidays. 

We advise all our customers to follow the situation and latest updates here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

To welcome you safely this summer, our quality department has worked on implementing reinforced measures in terms of hygiene and sanitary protection.In accordance with local government recommendations, we deploy strict protocols within our campsites across all areas. www.canvasholidays.co.uk/holiday-freedom-is/

Here to help: We understand you may have questions regarding your stay; our team are available and busy answering calls and emails as efficiently as possible.  We want to ensure you make an informed decision and feel supported at this time.

To offer clarity, we have taken the most frequently asked questions from you, our customers and provided answers below.

Q:Travel advice to mainland Spain has changed. What does this mean?  

A: As of July 4th, Spain were included on the Safe to travel list however the advice has changed again and from today (26th July) the FCO advises against all non-essential travel to mainland Spain based on the current assessment of COVID-19 risks. The FCO are not advising those already travelling in Spain to leave at this time and suggest following the advice of the local authorities on how to best protect yourself while away. If you are returning from Spain on or after 26th July, you will be required to quarantine on your return to the UK.If you are due to travel to Spain before August 15th, our contact centre team will be in touch with you imminently or please contact us. The latest information can be found here: https://www.gov.uk/foreign-travel-advice/spain

Q:I'm travelling to a location where the FCO has advised against all but essential travel.  

A:If the travel advice remains in place for your specific holiday location, we will contact you around 1-2 weeks before your arrival date. At this stage, we will discuss any available and applicable options with you. If travel advice remains in place 7 days prior to your arrival, we will cancel your holiday and will offer the following:

- Price Match Promise: If you re-book the exact same holiday (excluding travel arrangements) for 2021, we promise to match your price. Further information can be found here.

-Accommodation Voucher:We will offer a 120% enhanced voucher to our customers against any monies paid for your accommodation. The voucher can be used to reschedule to later this year or next year.

-Alternatively, we will offer a refund of any monies paid to us. We do kindly ask that you support us, as we continue to support you, by selecting the option of re-booking with us. 

;Q:  Can I transfer my 2020 holiday to 2021?  

A: We understand customers may have concerns about travelling at this time. We are therefore, pleased to advise we will now allow our holidays to be transferred to 2021.  We can propose the following two options.

Price Match Promise:  If you rebook the exact same holiday (excluding travel arrangements) for 2021, we promise to match your price.  Further information can be found here.

Flexible Voucher: If you are unsure of your exact dates, destination or anything else and are looking for a little bit more flexibility, then our voucher may be the best option for you. Further information can be found here.

Q: When can I book my 2021 holiday?

A: We are pleased to advise our 2021 holidays are now available to book.  Customers that have accepted a voucher to support us will be given first opportunity to re-book wherever possible. 

Q:  What facilities will be open during my upcoming stay? 

A:We endeavour to provide the same fun-filled holidays as always and only in exceptional circumstances will the usual services, facilities or amenities not be available or restricted which are out of our control or go against local government public health and safety guidelines. We continue to follow the official advice to ensure our stays are as safe as possible for our customers. As this is subject to change, guidelines may lead to some future restrictions; we will do our best wherever possible to keep you informed www.canvasholidays.co.uk/holiday-freedom-is/.


Q: I no longer wish to travel and cannot re-book my stay this year or next year. Can I cancel my reservation/stay?

A:   Yes, it is possible to cancel your stay in line with our current Cancellation Terms and Conditions, which can be found on our website. Cancellation fees will be applied, in line with these terms.

Q: My Holiday Balance is due. Do I have to pay now?

A: In order to provide you with greater flexibility, we have extended balance due dates from 12 weeks to 6 weeks before departure. We understand you may have some questions about your balance payment. Payments can be made via our Contact Centre team or via our website.

Q: I have booked Accommodation/Ferry travel. What coverage do I have?

A: In the event the travel advice changes and your stay becomes impacted, if you have booked a package holiday with us, then you are protected under the Package Travel Regulations. As a result, where we have availability, we can offer alternative suitable holidays. 

If we cannot offer you a suitable alternative, we are pleased to advise we can offer the following:

Price Match Promise:  If you rebook the exact same holiday (excluding travel arrangements) for 2021, we promise to match your price.  Further Information can be found here.

Accommodation Voucher: We will offer a 120% enhanced voucher to our customers against any monies paid for your accommodation.  The voucher can be used to reschedule to later this year or next year.  

Alternatively, we will offer a refund of any monies paid to us. We do kindly ask that you support us, as we continue to support you, by selecting the option of rebooking with us.

Q: I have booked Accommodation only.  What options do I have?

A: In the event that travel advice changes for your specific holiday campsite and your planned holiday can no longer go ahead due to restriction/closure, we will always attempt to find you a solution. 

If we cannot offer you a suitable alternative, we are pleased to advise we can offer the following:

Price Match Promise:  If you rebook the exact same holiday (excluding travel arrangements) for 2021, we promise to match your price.  Further Information can be found here.

Accommodation Voucher: We will offer a 120% enhanced voucher to our customers against any monies paid for your accommodation.  The voucher can be used to reschedule to later this year or next year.  

Alternatively, we will offer a refund of any monies paid to us. We do kindly ask that you support us, as we continue to support you, by selecting the option of rebooking with us.

Q: I have booked my own Travel Arrangements. Do I have protection?

A: If you have made your own travel arrangements, for example, but not exclusively, flights, car hire, ferry travel with another provider directly, you must speak with them and they will advise you of their own policies/procedures.

Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?

A: We must advise, you will not be entitled to any compensation, as the reason for the holiday not continuing is out with our control.

Q: If I make a new booking and need to amend it, will I have to pay an amendment fee?

A:We are committed to ensuring that booking your holiday is stress free.  We will therefore not charge an amendment for any changes up to 14 days of your arrival.

Q: I’m travelling soon, what advice should I consider from the country I’m travelling to?

A: We advise to read the Foreign & Commonwealth Office (FCO) travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice for our destination countries.